F.A.Q.

Order

How is pricing determined?

Pricing depends on the style of shirt chosen, number of imprint locations, number of colors in your artwork, and the quantity of shirts being ordered. Quantity price breaks are automatically calculated at 150, 250, 500, and 1000 shirts.

How Long Does An Order Take To Arrive?

Orders usually take between 2-3 weeks to finish and 3 days for delivery.

Headwear and sports uniforms may take additional time.

What is the minimum order quantity?

For screen printed bulk shirts, the minimum is 72 shirts. We will soon be adding a short-run section for shirts under 72 which will use printing methods such as DTG (direct-to-garment) or DTF (direct-to-film).

What if I want to customize multiple styles or shirt colors with the same artwork?

If you would like to use the same artwork for multiple styles or colors, please use our "Quote Request" form to get a quote.

The minimum quantity of 72 can be met using multiple styles and colors as long as the artwork size and artwork colors remain the same.

Is shipping really free?

Shipping is free for the state of Hawaii. Orders outside of Hawaii will be charged shipping based on standard carrier prices.

How can I choose the correct sizes?

If apparel has multiple size options, there will be a size guide on the product page. If there is no guide, please inquire with us.

Can I get a refund or return an order?

Apparel decorations are made to order and the blank shirts are ordered as needed. Refunds are available prior to printing. A restocking fee of 20% will be applied to all returns plus any shipping charges incurred.

Returns are unavailable once printed. If there are quality issues with the imprint or damage through shipping, please contact us.

Artwork

What are the artwork requirements?

The best format for artwork is vector files such as .ai or .eps. If this is unavailable, a high quality (300dpi) file such as .jpg or .png might work. We can also accept .ps, .pdf, and .svg files.

If there are any questions or concerns with your artwork, we will contact you.

How large can my print be?

Full front and back imprints can be up to 12" x 16". Left or right chest imprints are usually between 3"-4" square. Long sleeve imprints can be 3" x 12"

Can full-color or photos be printed on apparel?

Complex artwork such as full-color images, images with gradients, or photos will be reviewed for usability. Artwork charges may apply to convert artwork to usable files. Please use the "Quote Request" form if you feel yourr artwork is complex.

How can I determine how many colors are in my artwork?

Depending on the color of your apparel, the amount of colors needed to print your design may differ. For example, if you are using a black t-shirt, you may be able to use the shirt color for black elements in your artwork. White is considered a color if being printed on a non-white shirt.

Feel free to send us your artwork and we can tell you how many colors to add to your order. Please include the apparel color you plan to order. If you have any questions, please contact us.

How do I send or upload my artwork?

After choosing your style, color, and quantities, please click on the "Customize Imprint" button. There you can see a representation of your selected apparel. Please click on the "Upload Artwork" button to select your artwork file and preview it on your apparel. You can resize and place your design where needed.

Will I be able to see a preview of what my finished product will look like?

Yes! While our Customization Tool is great for a quick preview of your design on the apparel you selected, it may not be the most accurate representation. We will take your artwork and mock it up on a 3D style shirt for your approval.